Our Quality Objectives



Quality objectives are agreed during process review and monitored by the process owners. To achieve our policy, we have set the following objectives:

  1. Work proactively with our existing patients and attract new ones yearly.
  2. Continue to monitor patients’ perception/complaints, reacting without undue delay to improve and ensure the number of complaints received remain at an acceptable level.
  3. Through constant monitoring and effective root cause and corrective actions, reduce internal non-conformance for all processes, working towards an ultimate target of zero.
  4. Promote a culture of continual improvement for our staff to develop and maintain their professional skills.
  5. Monitor time taken for outpatients care services
  6. Monitor time taken for laboratory and ECG results
  7. Reduce medical error rate
  8. Reduce fall rate to < 2.6 per 1000 patient days
  9. Ensure compliance with all relevant legislation and regulatory requirements throughout all our hospitals


Dr. Patrick Ohia

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